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You've got questions?
This page provides answers to some of the enquiries we receive most often. You can also visit the websites of our individual hotels to learn more about them. If you have other questions or requests, we’ll be happy to help! Just fill out the contact form and we’ll get back to you as soon as we can.
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Questions about booking

What are the advantages of booking directly?
If you make a reservation on this website, through our reservation hotline, or by e-mail, you're guaranteed to get not only the lowest price, but maximum flexibility, as well. We know that travel plans can change on very short notice. When you book directly with us, that’s not a problem! You can cancel your reservation at any time, even on the day you’re scheduled to arrive.
Can I cancel my reservation for free?
If you've made your reservation directly with us, you can cancel it at any time without any charges, even on the day you’re scheduled to arrive. If you've booked through a reservation portal, you’ll need to check your booking confirmation to see what the cancellation conditions are.
I forgot to cancel my reservation and never arrived at the hotel. Can I get my money back?
If you didn’t cancel your reservation, we will bill you for the cost of your first night no matter what the circumstances are. If you booked for several days, we may be able to refund the remaining costs, but only if you booked your stay directly with us or opted for flexible cancellation conditions with the reservation portal you used.
Do you accept cash?
Yes. We prefer contactless forms of payment such as EC debit cards, all common credit cards, and PayPal, but still accept cash, as well.
What's involved in checking in online?
This option gives you the chance to speed up the process of checking in at the reception desk by sending us your personal information in advance.
Can I pay and check out online?
Yes. If you have made your booking directly with us, you can pay online and check out between 4:00 a.m. and 12:00 p.m. on the day of departure. We will send you the link to this function in good time by email or SMS.
Do I need a credit card?
Yes. Without the details pertaining to a valid credit card, we won’t be able to check you in, even if you paid for your stay in advance. This is necessary in order to give all our guests the option to pay for additional services (such as a dinner in one of our restaurants or a drink at the bar) upon their departure.
Whom can I contact if I have a question about my bill?
You can reach our billing department by e-mail or on +49 (0) 89 2170 368 11 (during normal business hours).

Questions about our hotels

At what time can I check in?
The normal arrival time starts at 3:00 pm. If your room is ready before then, you can, of course, check in earlier. If you’ll be arriving late in the evening or after midnight, that's no problem.
Can I check in after midnight?
We are on site for you every day between 6 a.m. and midnight. After midnight, access to the hotel is secured with a code. The code for the main entrance door will be provided at least one day before your arrival. If you would like to check in after midnight, there is a self-service machine available. It is located in the foyer behind the main entrance door. Please have your booking number or the QR code from our confirmation email ready to start the check-in process. If you have chosen the option to pay for your hotel stay on site, you will also need a valid credit card or PayPal account. The check-in process is short and intuitive. However, should you have any difficulties with the operation or should a technical problem occur, we are available by phone around the clock. The phone number for 24/7 support is displayed in the entrance area of the hotel and at the self-service machine.
By what time do I need to check out?
You’re welcome to continue using your room until noon on the day of your departure. If you need to stay a bit longer, your check-out time can be extended to 2:00 pm for a fee of €20.
Can I leave my luggage at the reception desk?
Yes. You can leave your luggage at the reception free of charge on the days you arrive and depart.
Is parking available?
Yes. All our hotels offer sufficient parking space. For further details, please visit the website of the hotel in question.
Are pets allowed?
Dogs aren’t just allowed – we welcome them as warmly as we do their two-legged companions! We only ask that you pay a one-time fee of €15. We also ask for your understanding that we cannot accept cats out of respect for the furniture.
How fast is the wireless internet access?
Our free wireless internet service is reasonably fast (25/2) and reliably stable.
What do I need to keep in mind when checking in?
Due to Germany's Federal Act on Registration (Meldegesetz), our hotels are required to collect certain information on our guests by means of a registration form. To protect your personal data as best we can, this is done digitally rather than on paper. You also have the option to speed up the process of checking in at the reception desk by sending us your personal information in advance. Please note that without the details pertaining to a valid credit card, we will not be able to check you in, even if you have paid for your stay in advance.

Questions about job openings

Why should I apply for a job at Vi Vadi Hotels?
If you want to become part of a professional, yet tight-knit team of hotel specialists, you couldn't have come to a better place. We offer open-ended contracts, fair wages, and an array of attractive benefits.
How can I apply?
You can apply for one of the positions we currently have open through one of the online job platforms we use, or simply send us an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. with your application materials.
What qualifications do I need?
If you've finished studying in a related field or completed training in the hospitality industry, you’d be well-positioned to take over corresponding responsibilities at Vi Vadi Hotels. That said, we also welcome prospective employees who have been working in very different fields If you're an outgoing person who works well independently and speaks German and English, we look forward to receiving your application.
Can I do a internship at Vi Vadi Hotels?
Yes – we're glad you're interested in working in our industry! You’re more than welcome to have a look behind the scenes at our company. The best way to get started is to send us a message through our contact form. We look forward to meeting you!
Do you have an employee training programme?
Unfortunately, we don’t currently have the means to train employees at our hotels. We're glad you're interested in learning more about working in the hotel industry, though! We might even be able to help you find a suitable training programme at another company. If you’re interested, just send us a message using our contact form.

Would you prefer to speak on the phone? No problem at all. During normal business hours, you can reach us on these numbers:

Reservations +49 89 21 70 368 10
Downtown +49 89 25 00 762 30
Bayer 89 +49 89 25 00 775 40
La Mansion +49 89 12 50 375 10
Billing +49 89 21 70 368 11