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+49 89 25 00 762 30
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This page provides answers to some of the enquiries we receive most often. If you have other questions or requests, we’ll be happy to help! Just fill out the contact form and we’ll get back to you as soon as we can.
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Questions about booking

What are the advantages of booking directly?
If you make a reservation on this website, through our reservation hotline, or by e-mail, you're guaranteed to get not only the lowest price, but maximum flexibility, as well. We know that travel plans can change on very short notice. When you book directly with us, that’s not a problem! You can cancel your reservation at any time, even on the day you’re scheduled to arrive.
Can I cancel my reservation for free?
If you've made your reservation directly with us, you can cancel it at any time without any charges, even on the day you’re scheduled to arrive. If you've booked through a reservation portal, you’ll need to check your booking confirmation to see what the cancellation conditions are.
I forgot to cancel my reservation and never arrived at the hotel. Can I get my money back?
If you didn’t cancel your reservation, we will bill you for the cost of your first night no matter what the circumstances are. If you booked for several days, we may be able to refund the remaining costs, but only if you booked your stay directly with us or opted for flexible cancellation conditions with the reservation portal you used.
Do you accept cash?
Yes. We prefer contactless forms of payment such as EC debit cards, all common credit cards, and PayPal, but still accept cash, as well.
What's involved in checking in online?
This option gives you the chance to speed up the process of checking in at the reception desk by sending us your personal information in advance.
Can I pay and check out online?
Yes. If you have made your booking directly with us, you can pay online and check out between 4:00 a.m. and 12:00 p.m. on the day of departure. We will send you the link to this function in good time by email or SMS.
Do I need a credit card?
Yes. Without the details pertaining to a valid credit card, we won’t be able to check you in, even if you paid for your stay in advance. This is necessary in order to give all our guests the option to pay for additional services (such as a dinner in one of our restaurants or a drink at the bar) upon their departure.
Whom can I contact if I have a question about my bill?
You can reach our billing department by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or on +49 (0) 89 2170 36811 (during normal business hours).

Questions about the hotel

At what time can I check in?
The normal arrival time starts at 3:00 pm. If your room is ready before then, you can, of course, check in earlier. If you’ll be arriving late in the evening or after midnight, that's no problem, either.
Can I check in after midnight?
We are on site for you every day between 6 a.m. and midnight. After midnight, access to the hotel is secured with a code. The code for the main entrance door will be provided at least one day before your arrival. If you would like to check in after midnight, there is a self-service machine available. It is located in the foyer behind the main entrance door. Please have your booking number or the QR code from our confirmation email ready to start the check-in process. If you have chosen the option to pay for your hotel stay on site, you will also need a valid credit card or PayPal account. The check-in process is short and intuitive. However, should you have any difficulties with the operation or should a technical problem occur, we are available by phone around the clock. The phone number for 24/7 support is displayed in the entrance area of the hotel and at the self-service machine.
By what time do I need to check out?
You’re welcome to continue using your room until noon on the day of your departure. If you need to stay a bit longer, your check-out time can be extended to 2:00 pm for a fee of €20.
Do you have beds for babies and small children?
Yes. We’ll be happy to provide you with a travel cot for your baby or small child free of charge; please contact us about this in advance.
Will my room have a kitchenette?
Most of our single and double rooms are equipped with a kitchenette. You’re welcome to use the refrigerator, microwave, dishes, cutlery, glasses, and cups free of charge. If you need other utensils such as pots or pans, these are available for €5 per day (an additional cleaning fee). Please note that this cleaning fee will also apply if you use your own cooking utensils. Maisonette junior suites are not equipped with kitchenettes.
Do your rooms have minibars?
No. There is, however, a vending machine in the lobby where you can purchase snacks and drinks at any time of day. A bottle of mineral water will also be provided in your room at no charge.
Are pets allowed?
Dogs aren’t just allowed – we welcome them as warmly as we do their two-legged companions! We only ask that you pay a one-time fee of €15. We also ask for your understanding that we cannot accept cats out of respect for the furniture.
How fast is the wireless internet access?
Our free wireless internet service is reasonably fast and reliably stable.(25/2).
What do I need to keep in mind when checking in?
Due to Germany's Federal Act on Registration (Meldegesetz), our hotels are required to collect certain information on our guests by means of a registration form. To protect your personal data as best we can, this is done digitally rather than on paper. You also have the option to speed up the process of checking in at the reception desk by sending us your personal information in advance. Please note that without the details pertaining to a valid credit card, we will not be able to check you in, even if you have paid for your stay in advance.

Questions about our restaurants

What types of cuisine do you offer?
Ristorante Vi Vadi serves traditional Italian dishes accompanied by quality Italian wines. Vi Vadi Rustico, meanwhile, offers fantastic brick-oven pizzas and a fusion of Italian and international cuisine.
When are your restaurants open?
Ristorante Vi Vadi is open from 11:30 am to 10:30 pm (Monday–Friday) and from 6:00 to 10:30 pm on Saturdays. It is closed on Sundays and holidays. Vi Vadi Rustico is open from 11:30 am to 10:30 pm (Monday–Friday) and from 6:00 to 10:30 pm on Saturdays and holidays. It is closed on Sundays.
Do your restaurants offer vegetarian and vegan dishes?
Of course! Our restaurants’ menus feature a full array of delicious vegan and vegetarian fare.
Is breakfast available?
Yes. Breakfast is served from 7:00 am (Monday–Friday) and from 7:30 am on weekends and holidays.
Do I need to make a reservation?
Our restaurants are very popular, so we do recommend booking a table.

Questions about getting here

Is parking available?
Yes. A public multi-storey car park is located across the street from the hotel. A reservation is not required. The entrance to the car park is at Hirtenstraße 14. Our guests pay half-price – €15 per day instead of the usual €30.
I’ll be arriving by bus. What's the best way to get to the hotel?
If you’ll be arriving at the central bus station (ZOB), the main train station (Hauptbahnhof) is just one stop away on any of the available S-Bahn trains.
I’ll be arriving by train. What's the best way to get to the hotel?
From the main train station (Hauptbahnhof), it takes just a few minutes to walk to the hotel. We're located around 300 meters north of the station’s Arnulfstraße exit.
I’ll be flying to Munich. What's the best way to get to the hotel?
After landing at Munich Airport, you’ll want to take the S-Bahn (line 1 or 8) or the Lufthansa Shuttle Bus to the main train station (Hauptbahnhof). Alternatively, a taxi or Uber from the airport to the hotel will cost around €80.
Is the area around the train station safe?
Yes. Munich is a very safe city, and that goes for the vibrant area around the train station, as well.

Would you prefer to speak on the phone? No problem at all. During normal business hours, you can reach us on these numbers:

Reservations +49 89 21 70 368 10
Hotel +49 89 25 00 762 30
Billing +49 89 21 70 368 11